Terms of service

These Terms and Conditions (“Terms”) govern your use of our website [www.monarobyrealgold.com] and the purchase of Sterling Silver jewellery and other products from us. By accessing or using our website, you agree to these Terms. Please read them carefully before making a purchase.

1. General

By using this website, you confirm that you are at least 15 years old, or accessing it under the supervision of a parent or guardian. We reserve the right to modify or update these Terms at any time, with changes effective immediately upon posting. Continued use of the website constitutes your acceptance of these changes.

2. Products and Pricing

We offer high-quality 925 Sterling Silver jewellery and related products. While we make every effort to display product images and descriptions accurately, slight variations in color, texture, or size may occur due to lighting or handmade processes.

  • Prices are listed in INR (₹) and may change without notice due to market fluctuations.
  • Discounts, promotional offers, or coupons are valid only during the specified period.
  • All product details and availability are subject to change without prior notice.

3. Orders and Payments

All orders are subject to availability and acceptance. Payments must be made through our secure online payment gateways (e.g., Razorpay, Paytm).

  • We do not store your payment card information.
  • Once your order is confirmed, you will receive an email or message with your order details.
  • For a safe online shopping experience, always ensure that payment is made through authorized platforms only.

4. Shipping and Delivery

We ship across India using trusted logistics partners, ensuring timely delivery of your jewellery and products.

  • Standard delivery time: 7-8 days.
  • Delays may occur due to unforeseen circumstances, including holidays, courier delays, or weather conditions.
  • Once dispatched, you will receive a tracking ID to monitor your order.

5. Returns, Exchanges, and Refunds

Due to the hygiene and nature of jewellery, returns and exchanges are only accepted for defective or damaged items. To process a return or refund:

  • Contact us within 48 hours of delivery with an unboxing video as proof of damage.
  • Products must be unused, in original packaging, and accompanied by a proof of purchase.
  • Once verified, we will arrange a replacement or issue a refund, as applicable.

This ensures a secure and trustworthy shopping experience for all our customers.

6. Intellectual Property

All content on this website—including logos, images, product designs, text, and graphics—is the property of Monaro by Real Gold and protected under copyright and trademark laws.

  • You may not reproduce, distribute, or modify any content without written permission.
  • All rights related to Sterling Silver jewellery designs and website content remain with us.

7. User Conduct

When using our website, you agree not to:

  • Use the website for unlawful purposes.
  • Attempt to hack or disrupt our website’s functionality.
  • Post false, misleading, or defamatory information or reviews.

Maintaining a safe and reliable online shopping environment is our top priority.

8. Limitation of Liability

While we strive to provide premium products, we are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

  • Product care is the buyer’s responsibility. Silver naturally oxidizes over time and requires periodic cleaning, which does not qualify as a defect.
  • Use our care guidelines to maintain the shine and quality of your jewellery.

9. Privacy

Your privacy is important. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information while shopping online.

10. Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts of Mumbai.

11. Contact Us

For any queries, concerns, or complaints related to these Terms or your online shopping experience, you may contact us via:

  • Email: monarobyrealgold@gmail.com
  • Phone: +91 9082712565
  • Address: B/201 Silverline apartment tps road Borivali Mumbai 400092 / Real Gold: 315, Artham mall, vitthal wadi shekhadi lane, behind L.K Market, Mumbai 2 Marine Lines