Privacy policy
Monaro by Real Gold (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to deliver these Services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.
By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on how you interact with our Services and where you live, we may collect the following types of personal information:
- Contact details, such as your name, billing and shipping address, phone number, and email address
- Financial information, including payment card details, transaction data, payment confirmation, and method of payment
- Account information, such as usernames, passwords, preferences, and settings
- Transaction details, including products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled
- Communications, including messages, emails, or customer support inquiries you send us
- Device and technical data, such as IP address, browser type, device identifiers, and network information
- Usage data, including how you browse, interact with, and navigate our Services
Sources of Personal Information
We collect personal information from the following sources:
- Directly from you, when you create an account, place an order, contact us, or use our Services
- Automatically, through cookies and similar technologies when you visit or interact with our website
- From service providers, who collect or process data on our behalf (e.g., payment processors, analytics tools)
- From third parties or partners, as permitted by law
How We Use Your Personal Information
We use personal information to operate, improve, and protect our Services, including for the following purposes:
- Providing and improving our Services, such as processing payments, fulfilling orders, managing accounts, arranging shipping, facilitating returns or exchanges, and personalizing your shopping experience
- Marketing and promotions, including sending emails, messages, or advertisements related to our products and services
- Security and fraud prevention, to protect accounts, verify transactions, detect suspicious activity, and maintain a safe shopping environment
- Customer communication, including responding to inquiries, providing support, and maintaining our relationship with you
- Legal and compliance purposes, including meeting legal obligations, responding to lawful requests, and enforcing our policies
Disclosure of Personal Information
We may share your personal information in the following circumstances:
- With Shopify, vendors, and service providers who support our business operations (payment processing, analytics, shipping, IT services, customer support)
- With marketing and advertising partners, to deliver relevant promotions and advertisements based on your activity
- When you direct or consent to sharing your information, such as for order fulfillment or social media integrations
- With our affiliates or corporate group, where applicable
- In connection with business transactions, legal requirements, or to protect our rights, customers, and Services
Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information to provide and improve the platform. Information you submit may be shared with Shopify and third parties located outside your country. Shopify may also use aggregated data from interactions across different merchants to enhance its services.
For more details, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal to exercise applicable rights.
Third-Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If a parent or guardian believes a child has provided personal information, they may contact us to request deletion.
Security and Data Retention
We take reasonable measures to protect your personal information; however, no system is completely secure. Information transmitted online may not always be secure, and we recommend avoiding unsecure communication channels for sensitive data.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access personal information we hold about you
- Request deletion of your personal information
- Correct inaccurate information
- Receive a copy of your data or request portability
- Opt out of marketing communications, using the unsubscribe option in our emails
We will not discriminate against you for exercising these rights. Identity verification may be required before processing requests.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on approved legal mechanisms such as Standard Contractual Clauses to ensure adequate data protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, you may reach us via:
- Email: monarobyrealgold@gmail.com
- Phone: +91 9082712565